Small Business

Dear Customer,

Please submit your questions and requests regarding natural gas supplies by contacting us via our Customer Line. Here you will receive all information without the necessity of personally visiting a contact point.

We will be happy to answer your questions or explain any ambiguities.

Telephone:	840 11 33 55 non-stop 24 hours a day, charged as a local call
Skype:	callcentrumrwe
E-mail:	info@rwe.cz

What you can learn or gain by using the Customer Line.

• information about billing and payments (explaination of your invoice, transference to kWh, explanation of prices, etc.)
• changes in contracts (adjustment of the amount and frequency of deposits, changes in the payment system)
• explanation of the procedure of connecting a new offtake point, and of the transference of offtake points
• information about our other contact points and our partners
• consultation regarding the use of natural gas
• objections pertaining to the natural gas consumption
• information about gas-meter readings and reporting of gas-meter readings

If you request specific information regarding your offtake point, please, have your customer number ready (you can find it in the upper left-hand upper corner of your invoice). Without your customer number, we can only provide you with general information.