Limited or Revoked Access

Can I use RWE ONLINE SERVICE only to view my account data?
Yes, this is possible. Nonetheless, RWE ONLINE SERVICE allows you not only to view your account data, but also to resolve all the necessary issues regarding natural gas or electricity by administering your account actively; this includes features for changing contract information and contact details, changing payment terms and filing a complaint.

If you wish not to use these features and prefer special access to your account limited only to viewing your data, please call our NONSTOP customer service line at 840 11 33 55 or visit one of our contact points (CZ) to have RWE staff set up limited account access for you.

How can I cancel my access to RWE ONLINE SERVICE?
After cancelling your access to RWE ONLINE SERVICE, you can no longer administer natural gas/electricity-related issues via the internet, including features such as viewing your contract information and contact details, invoices issued to you, advance payments settled and the electronic invoicing service.
If you still wish to cancel your access to the RWE ONLINE SERVICE web application, please proceed as per your consumer category:

• If you are in the Household or Small Business category, please click on "RWE ONLINE SERVICE access validity termination". Here you can terminate your access rights for RWE ONLINE SERVICE. Alternatively, you can call our NONSTOP customer service line at 840 11 33 55. The service will be terminated within two working days upon your request.
• If you are in the Business, Key Account category, please contact your sales manager, who will ensure termination your access to the RWE ONLINE SERVICE web application.

I am moving. My contract for natural gas/electricity supply will be terminated. Will I be able to access RWE ONLINE SERVICE in the future?
Yes. RWE ONLINE SERVICE is provided to customers for the period of validity of bundled natural-gas-/electricity- service contracts, or natural gas/electricity supply contracts, plus six months following expiration of these contracts. Customers can view their details during this period; however, customers cannot make active change requests. Should you have any questions or complaints, please call our NONSTOP customer service line at 840 11 33 55.