Dear customer,

please ask your questions and submit your requests regarding natural gas supplies by contacting us at our Customer Line. Here you will receive all information without any need to go to a contact point personally.

We will be happy to answer your questions or explain any ambiguities.

Telephone:	840 11 33 55 non-stop 24 hours a day, charged as a local call
Skype:	callcentrumrwe
E-mail:	info@rwe.cz

What can you learn or gain by using the Customer Line?

• information about billing and payments (explaining your invoice, transference to kWh, explanation of prices,…) ´
• changes in contracts (adjusting the amount and frequency of deposits, changes in the system of payment)
• explanation of the procedure of connecting a new offtake point, and of the transference of offtake points
• information about our other contact points and our partners
• consultancy about the use of natural gas
• objections to the natural gas consumption
• information about meter readings and reporting meter readings

If you request specific information regarding your offtake point, please, have your customer number ready (you can find it in the left-hand upper corner of your invoice). Without your customer number, we can only furnish you with general information.