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RWE ONLINE SERVICE and Electronic Invoicing Terms and Conditions

 

General Part

 

1. The Terms and Conditions of the RWE ONLINE SERVICE internet application (hereinafter referred to as the "Terms and Conditions") shall govern relations between the natural-gas and electricity trader (hereinafter referred to as the "Trader") and customers in the provision of services and use of this application. The Terms and Conditions shall also govern the conditions of the electronic invoicing service.

 

 

RWE online service

 

 

2.  The RWE ONLINE SERVICE internet application shall be provided and operated by the Trader.

 

3. The Trader shall provide the RWE ONLINE SERVICE product to customers, who shall be authorized to use the product in order to manage their natural-gas and electricity supplies contract accounts.

 

4. Use of the RWE ONLINE SERVICE product shall be free of charge.

 

5. Upon the customer’s request, the trader shall provide the customer with access codes to the application. The customer shall be obliged to change the access password immediately after the initial login.

 

6. Customers shall be informed of any new functionalities of the application via the application or in another suitable form.

 

7. Any communication between the Trader and a customer via the RWE ONLINE SERVICE application shall be considered equivalent to written communication.

 

8. The RWE ONLINE SERVICE application shall be provided to the customer for the period of validity of a contract for bundled gas-supply services or of a gas-supply contract or a contract for bundled electricity services and for the six-month period following termination of such contracts.

 

9. Customers shall be entitled to unilaterally deactivate use of the application in the RWE ONLINE SERVICE application.

 

 

Electronic Invoicing – using the RWE ONLINE SERVICE application

 

10. Through the RWE ONLINE SERVICE application, the customer shall be entitled to change the invoicing method to electronic invoicing. The change shall become effective on the day following registration and the customer shall be notified of this in the application. Should the customer change the invoicing method pursuant to this article, the Trader will deliver invoices (including a new advance-payment schedule) only via this application.

 

11. Activation and/or deactivation shall always concern all offtake points of the customer whose customer number was used for activation and/or deactivation of the service.

 

 

Electronic invoicing (E-Invoice service) – via a bank

 

12. Customers shall be entitled to activate the service via a bank (i.e. a holder of a banking licence) which provides an electronic invoicing service. If the bank's terms and conditions allow activation of the service using the Trader’s internet application, the Trader will make such activation possible.

 

13. Activation and/or deactivation of the service shall always concern all offtake points of the customer whose customer number was used for activation and/or deactivation of the service.

 

14. Upon activation of the service by the customer via a bank, the method of invoicing for the customer agreed in a bundled gas-supply services contract will also be changed. Customers are also notified of possible delays in payment via the bank’s portal.

 

15. The change from delivery of paper invoices to electronic data exchange using the bank's portal shall be activated within 15 days of sending a request to the bank’s portal. All invoices issued by the Trader during this period shall be delivered as agreed prior to activation of the service.

 

16. Deactivation of the service can be carried out via the bank's portal or, if the bank’s terms and conditions allow for it, by using the RWE ONLINE SERVICE portal. Upon deactivation of the service, the method of invoicing will be changed to the method agreed upon prior to activation of the service.

 

17. Upon deactivation of the service by the customer via the bank’s portal, the change of the invoicing method shall be deemed to take effect from the fifth business day following registration of the request.

 

Common provisions

 

18. The Trader shall not be held responsible for any damages incurred by the customer in connection with

  • a defect of the customer's or a third party's equipment as a result of the impossibility of establishing connection,
  • insufficient quality of data transfer via public communication networks,
  • making the data public during the transfer process via public communication networks,
  • misuse of the customer's access keys by a third party.

 

19. The Trader reserves the right to limit or discontinue the use of products for a period necessary to enable maintenance of the products or data processing.

 

20. Both the Trader and the customer are entitled to terminate the provision and use, respectively, of the RWE ONLINE SERVICE application without stating a reason and with a one-month notice period. The notice period shall begin on the first day of the calendar month following receipt of the notice by the other party via the RWE ONLINE SERVICE application.

 

21. The Trader shall not be held responsible for any damage incurred by the customer in connection with the electronic invoicing service provided by a bank after the invoicing data has been sent to the bank's application. Customers shall bear any and all banking fees related to the use of the bank's application

 

22. The Trader is entitled to establish, by means of issuing a notification, new Terms and Conditions of the RWE ONLINE SERVICE application and electronic invoicing service. The notification shall be published at least one month prior to the moment of the new Terms and Conditions coming into effect in the RWE ONLINE SERVICE application and on the Trader’s website. Such notification shall be considered a draft amendment of the Terms and Conditions and must contain the planned date on which the change will take effect. If a customer fails to terminate use of the RWE ONLINE SERVICE application, or use of the electronic invoicing service, by the time that the change of the Terms and Conditions takes effect (pursuant to point 10 of the Terms and Conditions), it shall be understood that the customer has agreed to the changes, provided that the changes concern these areas.

 

These Terms and Conditions shall come into force and effect on 17 June 2011.

 

 
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